e-Macao - Survey Project
 
 

e-Macao is a two-year research, development and capacity-building project in the area of e-government. The aim of the project is to advance the state of e-government in Macao through software research and development, and specialised training of the government IT staff. The technical focus is on middleware support for e-services, delivered by government agencies to citizens (G2C), businesses (G2B) or government itself (G2G), and implemented using sound, rigorous software development methods.

e-Macao - Survey Project is a component of the e-Macao Project and is composed of Task 1 - Macao e-Government Survey and Task 2 - Global e-Government Survey of the e-Macao Project. This includes a comprehensive survey of Electronic Government in Macao, covering 44 major government agencies (90 percent coverage of the whole public administration system in Macao). For each agency the survey will cover structure, services (provided, received, internal), resources (technical, human, financial), online presence, challenges and perceptions on Electronic Government.The information collected will be analyzed and the results applied to support, through reports and workshops, concrete recommendations to government decision makers. In addition to the local survey, a global survey examining 67 public websites internationally, reviewing major report series on Electronic Government, and estimating the position of Macao is planned to be carried out.

 

Macao e-Government Survey: Data was collected about 44 government agencies via half-day visits to the agencies, a comprehensive questionnaire filled by them, and independent review of their websites. The data were consolidated and analyzed. The findings were used to support concrete recommendations about the development of Electronic Government in Macao, presented to government decision-makers during a workshop. A two-volume report "The State of Electronic Government in Macao" has been completed.

Global e-Government Survey: Four global survey series on Electronic Government by the United Nations Department for Economics and Social Affairs (UN-DESA), Accenture, Centre for Public Policy at the Brown University (CPP-BU) and the Economist Intelligence Unit/IBM Institute for Business Values (EIU) were reviewed in detail, along with 67 selected public websites across the world. The presence of 20 common services, various online features and international best practices were examined. A report "Global Survey of Electronic Government" was prepared.

Macao e-Government Survey: A service-oriented agency questionnaire was created and discussed among project members and government managers. Data about 44 agencies participating in the survey was collected through the questionnaire, visits to the agencies and independent review of their websites. Reports containing the findings were written for all 44 agencies, and subjected to the official review process.

Global e-Government Survey: A questionnaire to carry out review of government websites was created and discussed among project members. Four global e-government surveys by UN, Accenture, Brown University and Economist/IBM, and 67 government websites were reviewed, and the data was collected and analysed.

 
 

This project was funded as part of the e-Macao Project by the Government of Macao through the Macao Foundation.

 
 
 

UNU-IIST partners on this project were the Government of Macao, including 44 agencies in all vertical areas of the Government (Administration and Justice, Education and Culture, Finance and Economy, Security, and Transport and PublicWorks), University of Macau and INESC-Macau.

 

This project significantly contributed to the e-Macao Project, which has confidently achieved its original objectives both in terms expected deliverables and their quality. In several areas, it actually achieved much more than what was originally planned. For instance, while the plan was to assess e-readiness of just 5 government agencies, in practice 44 agencies were assessed. Technical training was planned for 35 government trainees with a single development project to practice the skills learnt, while delivered to 144 trainees with 12 development projects executed by cross-agency teams. Beyond the deliverables produced, the project has achieved a significant impact on the state of Electronic Government in Macao in several areas described above, and contributed to establishing a solid foundation for its future development.