Project Title

Standards and Best Practices for Electronic Government

Project Description

This project defines a set of management and, to a lesser extend, technical standards and good practices for the development, implementation and operations of Electronic Government services typically offered by public administrations. These standards and best practices adhere to what is widely adopted internationally. The standards will be tested in a few pilot government agencies before possible refinement and further dissemination.

Project Objectives

• Develop a repository of agreed and documented standards for the development and implementation of e-Government services such as standards for programme management, project management, software development lifecycle and technical documentation.
• Develop a repository of agreed and documented standards for the operations of e-Government services such as standards for business process re-engineering, IT Service Management and service fulfilment.
• Develop an e-Governance competency model for government employees to become educated, certified and skilled in order to successfully apply these standards when developing, implementing and operating e-Government services.

Project Implementation

Analysis of the detailed requirements has been completed.

Project Deliverables

• Set of agreed and documented integrated standards for IT Governance.
• Set of agreed and documented standards for Programme and Project Management including Quality and Risk Management.
• Set of agreed and documented standards for managing the Software Development Life Cycle.
• A pool of a small number of key Macao Government staff who are trained and certified on these standards. These employees could be selected from those Macao Government agencies that were selected to pilot the “standardised” planning, development and implementation of services.
• A report on the adoption of standards for e-Government in Macao.

Project Assessment

The project is executed according to plan.

Project Funding

The project is funded by Macao Government through the Public Administration and Civil Services Bureau (SAFP).

Project Team

• Friedrich, Bernd (lead)
• Janowski, Tomasz
• Ojo, Adegboyega
• Basanya, Rilwan

Project Collaborations

The project is under the umbrella of the e-Macao Program, which is funded by the Public Administration and Civil Services Bureau (SAFP).

The project collaborates with:

• The other cooperation parties of the e-Macao Program, which are the University of Macau, the Institute of System and Computer Engineering - Macau, Macau University of Science and Technology, and Macau Polytechnic Institute.
• Selected Macao Government agencies.