This project was a component of the e-Macao Project which was executed from 2004 to 2006. The e-Macao Project aimed at advancing the state of Electronic Government in Macao by establishing a government-wide direction for its development and then creating an initial impetus in this direction within individual agencies.
e-Macao followed five design principles:
1. Training - local expertise for software development is more important than a "finished" system.
2. Development - technical training should be accompanied by concrete development efforts.
3. Infrastructure - development should focus on software infrastructure, not on individual e-services.
4. Analysis - development should be carried out rigorously, paying due attention to analysis and modelling.
5. Research - a technical development effort cannot exist without a research component to guard its quality.

Project Objectives:

• Documentation of the state of readiness for e-Government and the relevant aspects of the government system as a whole.
• Investigation of the best practices in e-Government globally through a global survey.

• Reports 1 and 2: The State of Electronic Government in Macao.
• Report 3: Global Survey of Electronic Government.

Macao e-Government Survey: Data was collected about 44 government agencies via half-day visits to the agencies, a comprehensive questionnaire filled by them, and independent review of their websites. The data were consolidated and analyzed. The findings were used to support concrete recommendations about the development of Electronic Government in Macao, presented to government decision-makers during a workshop. A two-volume report "The State of Electronic Government in Macao" has been completed.

Global e-Government Survey: Four global survey series on Electronic Government by the United Nations Department for Economics and Social Affairs (UN-DESA), Accenture, Centre for Public Policy at the Brown University (CPP-BU) and the Economist Intelligence Unit/IBM Institute for Business Values (EIU) were reviewed in detail, along with 67 selected public websites across the world. The presence of 20 common services, various online features and international best practices were examined. A report "Global Survey of Electronic Government" was prepared.

Macao e-Government Survey: A service-oriented agency questionnaire was created and discussed among project members and government managers. Data about 44 agencies participating in the survey was collected through the questionnaire, visits to the agencies and independent review of their websites. Reports containing the findings were written for all 44 agencies, and subjected to the official review process.

Global e-Government Survey: A questionnaire to carry out review of government websites was created and discussed among project members. Four global e-government surveys by UN, Accenture, Brown University and Economist/IBM, and 67 government websites were reviewed, and the data was collected and analysed.